MAYA CINEMA ANTIOCH MOVIE

MAYA CINEMA ANTIOCH MOVIE

I repeated this question in different ways because she kept giving me a blank stare and saying 'once the movie already started we cant give a refund.' I said 'but the previews may still be playing, I cant get a refund if the movie hasnt even started?' She said, 'we cant give refunds once the movie has started' I go inside, talk to a supervisor and he says he will give me a refund if the movie is too far into the beginning and I want to come back to see it the next day. I asked the ticket lady if the film had already begun, could I get a refund and come back tomorrow.

It is unreal! That is not to mention the staff! I went there to see a movie that possibly was still in the previews. I will be finding a way to call corporate because this theater needs someone to come down here and fix this dump! If you use the flashlight on your phone right before the movie begins after the staff so called 'cleaned the theater', you will find nasty stains all over the seats, popcorn in, under, around the seats and cup holders, and one time there somehow was oil spilled all over an entire rows floor! The floors are so sticky they literally make your feet cling to the carpet in the hall way areas and theater areas. I feel like I stepped into a condemned building versus a theater. This is the dirtiest theater I have ever seen! The staff is so rude and unprofessional.

Maya cinema antioch